For the past year, a nationwide tire company has tortured me through a string of screw-ups that started in Houston when I paid hundreds of dollars for a full service that didn’t actually get fully performed and continued with several too-boring-to-get-into other incidents here in Boise. Most recently they told me I needed two new tires because both tires on my driver’s side are worn. Oh, but I really actually needed three new tires … and that means having to buy four. When I asked how the unusual one-sided wear could have happened, they said it was either [a] because the tires had been under- or over-inflated, or [vii] because I hadn’t had my tires rotated! I pointed out that I take my car there every month to have THEM check the tire pressure [it's free] and that THEY do the alignments under a lifetime service package that I purchased several years ago — and said service should include rotations and balance checks — neither of which has been getting done.

Not getting anywhere with the local store, I called their corporate headquarters the other day and got a number for a district manager. I talked to him at length, detailing the various screw-ups, working my way through a laundry list of incidents … and concluding that they owed me new tires as my existing tires had “incurred premature wear due to the negligence of [their company]”. After wading through the usual Good Ol’ Boy Bullshit Network — which involves treading a delicate balance between Helpless Female ["Stop trying to bully me!"] and Scorpion in Size Six Shag-Me-Shoes ["OK, let's add 'intentional infliction of emotional distress' to the list of issues, shall we?"] — we finally came to a compromise.

I am now the proud owner of four FREE brand-new tires plus peripheral services, totalling roughly a $500 package.

The Moral of this Story: Just do things my way in the first place and nobody gets hurt!

I am Woman … see me claw!

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