Dear Cingular Wireless
I recently had to call your technical support department regarding an issue with my cellular voicemail. What an incredible pleasure it was to find that your representative was an American who spoke English as her first language! Honestly, unlike some companies, I was delighted to discover that you have not (yet) outsourced American jobs to a foreign country. I am proud to be a Cingular customer.
It is really difficult to find the words to express what a relief it was to describe the technical issue six times over to somebody whose English was not so overshadowed by an accent as to be incomprehensible. I had forgotten the tautological joy of repetitive redundancy when speaking with a native of this fine country. I applaud your steadfast loyalty to your employees. Especially those who, in turn, staunchly stand by their corporate training. How novel and refreshing that your tech support people include a lively round of brain teaser puzzles when handling a technical issue!! Some people, no doubt, would not appreciate this free addition to your service, but let me tell you, I am not one of those people. I enjoy repeating myself clearly and with specificity when describing a technical issue. I am amused beyond description when I am told that there is no possible way that Cingular has changed anything about their voicemail system in the past week. Despite that twice before I have had to re-programme my cell phone’s voicemail function. I got positively giddy all three times that I played back the voicemail error message over my speakerphone for your representative. Only to have her ask me for the 7th time just what was the problem.
Imagine my disappointment when after only 20 minutes of this merrymaking your representative announced that despite several denials on her part, Cingular had, in fact, changed the voicemail set-up!!
Lastly, thank heaven that your website is one of the slowest in the Universe. I cannot imagine what I would have done with all that additional spare time that I gleefully used up trying to contact you through your 17-step email procedure.
June 24th, 2006 at 6:46 pm
Damn woman, you have the worst luck with customer service. Try US Cellular, we’ve had them for going on 3 years and so far, so good.
June 26th, 2006 at 8:52 am
LoL, you sure you had an “American”? Cingular has offshored a ton of customer service, maybe you just got a talented mimic.
And as somebody who works in IT, I can tell you this, companies are saving money by hiring people without technical skills. Unless you count the ability to follow a “problem resolution” flow chart technical.
Within 5 years, that voice that answers and gives you the choice of buttons will be handling your support for free!!!
N
June 26th, 2006 at 9:01 am
My Cingular people have always been WAY more than helpful…unlike my cable people.
June 26th, 2006 at 11:44 am
I’ve never had Cingular, so I have to say that Nextel most definitely has the WORST customer service department I’ve ever dealt with. T-Mobile has the best.
Go Catherine Zeta…It’s yer birthday.